Effective Date: November 6, 2026
Last Updated: November 6, 2026
Pneumatic Tools and Equipments ("we," "our," or "us"), a partnership firm registered under Indian laws, respects your privacy and is committed to protecting the personal data you share with us through our website. This Privacy Policy explains how we collect, use, store, transfer, and safeguard your personal information when you visit our website, view our product catalog, interact with our location maps, or submit business inquiries.
1. Information We Collect
We collect personal data that you voluntarily provide when submitting a product inquiry or quotation request through our website forms. The specific information collected includes:
- Required Form Fields:
- Name: Full name of the individual making the inquiry.
- Company Name: The commercial business or organization you represent.
- Phone Number: Contact phone number for follow-up trade communications.
- Email Address: Electronic mail address for dispatches of quotes, datasheets, and product details.
- Product / Requirement: The specific tool, equipment, component, or technical service requested.
- Quantity: Estimated unit volume or order count.
- Optional Form Fields:
- Message: Additional technical specifications, notes, or comments provided at your discretion.
- Technical & Device Data: IP address, browser type, device identifiers, operating system, and basic browsing logs collected automatically via essential website cookies and server infrastructure.
2. How We Use Your Information
We process your personal information strictly for legitimate business purposes, including:
- Responding to product inquiries, generating price quotations, and issuing technical specification sheets.
- Communicating regarding customer support, B2B order handling, and order fulfillment.
- Maintaining accurate business accounting records and managing ongoing commercial relationships.
- Ensuring digital security, monitoring server operational health, and enhancing website performance.
- Complying with applicable statutory legal, accounting, tax (GST), and regulatory requirements in India.
Marketing & Promotional Communications: If we ever wish to send you product updates, brand catalogs, or promotional offers, we will ask for your explicit permission separately via an opt-in consent mechanism.
3. Technical Infrastructure, Data Storage & Cross-Border Transfers
To deliver a secure and operational digital portal, your data is processed and stored across our technical infrastructure partners:
- Website Platform (Lovable):Our website is built and hosted using Lovable (Lovable.dev). Lovable is an international platform provider incorporated outside of India. Information submitted through our forms (contact details, inquiry parameters, and technical server logs) is transmitted to, processed, and stored on cloud servers hosted globally. By submitting an inquiry on our website, you acknowledge the international transfer of your data to these servers.
- Transactional Email Delivery (Resend):We use Resend as our transactional email routing service. When a form is submitted, your inquiry parameters are securely routed through Resend's API infrastructure to immediately generate and dispatch notification emails to our team.
- Customer Inbox & Communication Storage (My Inbox):All incoming inquiries are received, processed, and archived within our official business email inbox (ptecalcutta@gmail.com). We retain your contact details, inquiry parameters, and correspondence history here to fulfill trade requests and maintain commercial records.
- Google Maps Integration:Our website features an embedded Google Map to assist customers in locating our shop in Kolkata. When viewing or interacting with the map, Google LLC may collect technical device data, IP addresses, and interaction logs subject to Google’s own privacy policies and terms.
We do not sell, rent, trade, or lease your personal data to third parties or marketing brokers. These providers process information on our behalf under their data processing terms.
4. Cookies and Web Analytics
Our website uses standard essential cookies and local storage tokens provided by Lovable to support essential website navigation, form security, and operational stability.
- Essential Cookies: Required for basic page rendering, session management, and secure form submissions.
- Aggregate Analytics: May collect aggregate, non-identifiable browser usage trends to help us improve page loading speeds and product catalog layouts.
You can configure your browser to decline or block cookies; however, doing so may prevent certain interactive features or form submissions from working properly.
5. Data Security Safeguards
We implement appropriate administrative, technical, and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Access to website administration dashboards, transactional email logs, and our official email inbox is strictly limited to authorized partners and personnel of Pneumatic Tools and Equipments on a need-to-know basis.
6. Data Retention & Statutory Accounting Limits
Inquiries that do not result in a purchase are deleted 12 months after our last communication with you. Records relating to purchases are kept for the period required under tax and accounting laws, and then deleted. These periods apply to our website database and our email account. Our service providers may retain limited technical logs under their own retention policies and applicable law.
7. Third-Party Links & External Specifications
Our website catalog may contain links to external third-party sites (such as original manufacturer technical documentation or datasheets). We are not responsible for the content, security, or privacy practices of those third-party websites.
8. Your Privacy Rights Under the DPDP Act
Under the Digital Personal Data Protection (DPDP) Act of India, you (as a "Data Principal") possess specific rights regarding your digital personal data:
- Right to Access & Summary: Request a summary of the personal data we hold about you and the processing activities undertaken.
- Right to Correction & Erasure: Request the correction of inaccurate or out-of-date personal details, or request the deletion of your inquiry data when it is no longer required for legitimate business or statutory purposes.
- Right to Withdraw Consent: Revoke any previously granted permission for communications or data processing at any time.
- Right to Nominate: Nominate another individual to exercise your data privacy rights on your behalf in the event of death or incapacity (per DPDP Act Sec. 14).
- Right to Grievance Redressal: Seek resolution for any privacy concerns or complaints through our designated Grievance Officer.
- Right to Complain: File a complaint with the Data Protection Board of India if your grievance is not resolved to your satisfaction.
You can exercise any of these rights by emailing ptecalcutta@gmail.com.
9. Updates to This Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect operational changes, updates to our tech stack, or legal developments under Indian data protection law. Revisions will be published on this page with an updated "Last Updated" date.
10. Grievance Redressal & Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or wish to exercise your rights under the DPDP Act, please contact our designated Grievance Officer:
- Firm Name: Pneumatic Tools and Equipments
- Entity Type: Partnership Firm
- Grievance / Privacy Officer: Batul Rangwala
- Email: ptecalcutta@gmail.com
- Phone: +91 8240671294
- Office Address: 65A, Netaji Subhas Road, Ground floor, shop no.1, Jessop galli, Kolkata - 700001, West Bengal, India
We will respond to your request or complaint within 30 days.
11. Language & Accessibility
In compliance with Indian data protection laws, this Privacy Notice is provided in English. If you require access to this notice in Hindi, Bengali, or any other official language specified under the Eighth Schedule to the Constitution of India, please send a written request to ptecalcutta@gmail.com.